Talk to a person.
One address for everything: bugs, billing, privacy requests, ideas.
Nyze is a small company. Every message gets read by a person, and we aim to reply within two business days. It helps if you include your account email, your app version (Nyze menu, About Nyze) and what you expected to happen.
Message us
Send us a message.
Goes straight to the Nyze team. We reply to the address you give us.
Account
Delete your account.
In the Nyze app, open Settings and choose Delete Account. We send a verification code to your email, and once you confirm it your account, library data, artist contacts and pack links are removed. Uploaded audio is cleared from storage within 30 days.
Cannot get into the app? Email us from your account address and we will do it for you. If you have a paid plan, cancel it first from Manage billing so it does not renew.
Your data
Get a copy of your data.
Sign in, open your profile and choose Download my data. You get one JSON file with what Nyze holds for your account.
Prefer email, or need something the file does not cover? Ask us and we will send it within the time the law requires.
Billing
Plans and payments.
Cancel, change your card or see invoices from Manage billing on your profile. Prices, trial terms and refunds are on the pricing page.
Charged for something you did not expect? Write to us before disputing it with your bank. We can usually fix it faster.
Artists and listeners
Someone sent you a pack.
You never need an account to listen. To have your listening activity, or contact details a producer saved about you, removed, email us with the subject Remove my data.
The details of what is and is not collected are in the Privacy Policy.
Looking for the app itself? Download Nyze. Want to know who is behind it? About Nyze.